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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 6	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 7	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 8	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which of the following can you use to explore released APIs?

A. SAP Business Accelerator Hub
B. SAP Application Interface Framework
C. SAP Integration Suite

Answer: A

NEW QUESTION # 24
Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Registered products
B. Measurements
C. Service contracts
D. Skills

Answer: A,B

NEW QUESTION # 25
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. RFC
B. OData
C. SOAP
D. IDoc

Answer: B,C

NEW QUESTION # 26
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Name
B. Usage
C. Data Source ID
D. Data Type
E. Web Service URL

Answer: A,C,E

NEW QUESTION # 27
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Create an incident.
B. Implement the provided Hot Fix number.
C. Report a ticket.
D. Send an email to SAP Cloud Support.

Answer: A

NEW QUESTION # 28
......

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RELIABLE C-C4H51-2405 EXAM CAMP | C-C4H51-2405 LATEST EXAM FORMAT

Reliable C-C4H51-2405 Exam Camp | C-C4H51-2405 Latest Exam Format